Refund & Rescheduling Policy

Confirmed bookings

A session is confirmed when scope, time, fee and any required payment are acknowledged in writing. Website pricing is informational; no payment is collected here. If a deposit is requested in the confirmation, it is applied to the total fee.

Client cancellation

For a private session or clinic cancelled more than 48 hours before the confirmed start, you may request a full refund of the amount paid or one reschedule without charge. Between 24 and 48 hours, 50% may be refunded; the remainder covers preparation and reserved time. Less than 24 hours before the start, the fee is non-refundable, though we consider documented emergencies individually.

Group workshop places cancelled at least seven calendar days before the date are eligible for a full refund. Later workshop cancellation is refundable only if the place is filled by another participant, except where mandatory consumer rights or an accepted exception applies.

Rescheduling and lateness

One private booking may be moved without charge when requested more than 48 hours ahead. Later changes follow the cancellation percentages above. Arriving late does not extend the booked end time. A no-show after 15 minutes without contact is treated as a late cancellation and is non-refundable.

Work already started

Journal audits and other written reviews begin only after scope confirmation and receipt of usable material. Before work begins, cancellation receives a full refund. Once review has started, the completed portion and committed preparation time are non-refundable; any unperformed balance is returned. A finished written audit is non-refundable unless it materially fails to match the confirmed scope.

Printed workshop materials specially prepared for a named group and non-recoverable venue costs are deducted only when actually incurred and disclosed. Ordinary worksheets supplied in a session are not separately charged.

Cancellation by Mirror Portbase

If we cancel and cannot offer a suitable replacement, all fees for the affected work are refunded. If connection failure on our side prevents a substantial part of an online session, you may choose a replacement session or a proportionate refund. Temporary difficulty on the participant’s connection is handled by reasonable rescheduling where possible but does not automatically create a full refund.

How to request a refund

Email contact@mirrorportbase.click with your name, booking date and reason. Do not send bank-card details. We acknowledge requests within two business days and state the approved amount before processing.

Approved refunds are returned by the original payment method where feasible, normally within 7–10 business days after approval. Bank processing may add time. We do not pay refunds in another person’s name.

Exceptions and legal rights

We consider serious illness, bereavement and transport disruption using reasonable supporting information that avoids sensitive detail. Nothing in this policy limits non-waivable rights under the laws of Georgia. Questions should be raised before confirmation so the timing and preparation terms are clear.